Hi Rob,
Thanks for your information.
To help you troubleshoot this issue, could you please provide your domain for me? I will help you check the settings.
Since this is your privacy, I will send a private message to you to request the information.
To access the private message:
1.Please go to the Your details section on the right side of the community site.
2.Click Private messages.
3.Click the subject title of the response to read the message.
Regards,
Jerry Cen