Hi Alastair,
Could you please let me know the status of the issue?
Thanks,
Vivian Wang
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RE: EOP Blocked Email
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EOP Blocked Email
Hello,
We have EOP running for our organisation and occationaly is blocks email that it shouldn't, so I created a whitelist (Bypass Spam Filtering) rule to allow specified Domains. This works like a charm except for this one domain which continues to be blocked after adding to the rule. When I run a message trace for the domain all I get if that delivery failed and then it gives this reason:
Reason: [{LRT=};{LED=550 5.2.1 Messages deleted by the transport rules agent};{FQDN=};{IP=}]
Normally if it was another rule blocking the email it would show the name of the rule blocking it, but not in this case.
Also the domain in question is also on EOP/365.
Anyone have any ideas why this is happening?
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RE: I can send emails but cannot receive any emails
Hi Sean,
Have you tried the steps above?
Thanks,
Vivian Wang
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I can send emails but cannot receive any emails
Hi,
I just opened an email account on office 365. I have no problem to send out emails but cannot receive any email from outside. And the people who tried to send email to me gets an erro message. Please advise how to solve this problem.
<Quote>
Sorry, we were unable to deliver your message to the following address.
<Modified by moderator>
<Unquote>
Thanks in Advance
Sean
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RE: Retrieve email from user without recovering user
Hi IncGM,
No, it’s not feasible to retrieve emails from a deleted user. Once a user is deleted and not put on in-place hold or litigation, the mailbox items will be kept for 30 days but are not reachable for admin.
For this situation, the only solution seems to be renaming the group temporarily and restore the user. Thanks for your understanding.
As a tip, if you rename the group, the old address will become an alias to the group automatically. You will need to remove it by going to Exchange admin center > recipients> groups> edit the group > email options.
Best Regards,
Henry Huang
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Retrieve email from user without recovering user
We deleted a user and created a group with the same alias. We forgot to backup the email data before doing this. As I understand it we can recover the user and then access the mail. The restore of the user fails, no doubt because the alias is taken by the group (although there error message does not say this). Is it possible to retrieve email from a deleted user without recovering the user?
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RE: Insert Button not working with reply to encrypted email . All Browsers
Hi Steven,
I understand users encounter issues opening the INSERT button when replying the encrypted message. I made some tests from my side. I sent an encrypted message from my Office 365 account to an external Office 365 account and my Gmail account. I reproduced the issue on Chrome for both external Office 365 account and my Gmail account. It might be related to backend server.
Given this situation, I would like to collect your tenant information in the private message to protect your privacy and then involve our escalation engineers to this issue. I have sent you a private message. Please contact your admin to get the tenant information and reply us in private message.
To see the private message, please perform the following steps:
1. Please go to "Your details" section on the right side of the community site.
2. Click Private messages.
3. Click the subject title of the response to read the message.
Please feel free to let know if there is any update.
Thanks,
Ran
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Insert Button not working with reply to encrypted email . All Browsers
I am having many reports of this from users at different companies. Basically they receive an encrypted email from an Office356 user and follow the link to retrieve the encrypted email and login. If they hit reply and choose the Insert button at the top to reply with an attachment, the browse for attachment dialog never opens. They cannot attach anything since the dialog to choose the files never opens. It does not matter how often you click it or wait.
This works some times in IE 10 and IE 11. If I try several times by reloading the page it may or may not work the next time.
This never works with Chrome
I have tried from different systems, different networks, different firewalls, resetting IE to defaults, adding to trusted sites, installing Silverlight.
Its hit or miss if it works. It works sometimes and others it does not. Many end users complaining.
Anyone else seen this issue?
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RE: office 365 outlook 2013 not working
Hi John,
I understand your Outlook 2013 cannot work on the Win 8.1 OS. To have a better understanding of the issue, I would like to confirm some information below:
1. Regarding “I cannot not set up an email account that works on 8.1”, can you tell us how did you set up the account, via Exchange or POP/IMAP? Are there any error messages that you Outlook 2013 failed to work? If so, please send us the related screenshots in private message (under Your details, click Private message button to check the message) to protect your privacy.
To upload images, click Use rich formatting and then select the Insert/Edit Media button.
2. For “I set it up duplicating the win7 outlook 2013”, what did you refer to? And for the error of 554.5.7.1, please send us the full message in private message.
3. Do all Win 8.1 users in your organization have this issue? If not, please try setting up your Office 365 account on the workable Win 8.1 PC to see if the issue still persists.
Additionally, as my personal suggestions, please try using the latest version Outlook 2013 on the updated Win 8.1 PC to see if there is any improvement.
Please feel free to share any updates when you have time.
Thanks,
Ran
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office 365 outlook 2013 not working
I have 2013 running on 2 systems 1 is win 7 and the new is 8.1. I cannot not set up an email account that works on 8.1.
I set it up duplicating the win7 outlook 2013 and gives me an error of 554.5.7.1 which leads to a sorbs spam issue. The win 7 outlook 2013 works just fine. On occasion the win 7. I have 3 different email addresses 1 with one server and 2 with the other and as I said they work fine on the win7 system, but none work on the 8.1
Any help is appreciated.
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RE: Calender invite issue
Hi David,
I understand you got the same problem as the thread describes. I am sorry for the inconvenience this caused for you. To better understand your situation, I would like to confirm how the Office 365 account was set up via Exchange or POP/IMAP. And regarding “User A is sending from example1.com account, and user b is recieving from example2.com account”, do you mean A and B both have an email alias and B’s primary address (example1.com) can receive invites correctly from A’s primary address but fails with the alias (example2.com)?
Currently, the escalation engineers have been involved to work on this issue. I’ll let you know any updates about it and you can also keep an eye on the main thread. Thanks for your understanding.
Best regards,
Ran
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Calender invite issue
User A sends a calender invite to User B. User B does not receive the normal invite email. Instead he receives this:
Microsoft Outlook Web Access: https://outlook.office365.com/owa/**********.com/?ae=Item&a=open&t=IPM.Schedule.Meeting.Request&id=RgAAAAAnLDla004ISaepbcz7bvHBBwBfDrVuB7a%2BQ7s0ima4MoavAAAAAAEMAABfDrVuB7a%2BQ7s0ima4MoavAABIR4EDAAAL
To receive meeting invitations as .iCalendar attachments instead of Outlook Web App links, go to https://outlook.office365.com/owa/***************.com/?path=/options/popandimap and select Send meeting invitations in iCalendar format.
This same type of issue is posted here: http://community.office365.com/en-us/f/158/t/271896.aspx?pi14176=5
I am hesitant to follow the preferred method in the above post for a few reasons.
First, nobody in the organization has those boxes checked and everybody sends and receives appointments without issue. The only exception is User B. He receives that message.
Second, that message only appears in his Outlook 2010. It does not appear in OWA online. It looks like it is showing up there correctly. He never uses it , but I can find the emails in his account online and they appear as they should, not with the links.
Third, User A is sending from example1.com account, and user b is recieving from example2.com account. When User A sends an invite to his example1.com account he recieves it correctly on his OWA online and his Outlook 2010. I tried sending an invite from my example1.com account to my example2.com account and is came through correctly. User A is the only one that sends invites to User B's example2.com account because of how his name auto-populates on her computer. Other people are able to receive invites on their example2.com account. User A is able to send invites correctly to others from her example1.com account. Example1.com and example2.com are on the same Office365 online account. Everybody has the same OWA online and Outlook 2010 settings that I can see.
My question is, what settings should I be looking for to find the cause of the issue?
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Having issues connecting to Exchange Online through Office 365 -
Hello,
I have a client that owns ignitenapa.com; I am currently setting up his domain name to work with his Office 365 Business Premium subscription. The trouble I am having is that I cannot make Outlook connect to an email address associated with his domain name. I have done all of the MX, CNAME, and TXT records and verified that they have been entered correctly with the DNS verification tool in the Office 365 admin section. The email address has been defined in Office 365, I am at a loss. It's as if autodiscover is not functioning? Here are screenshots of my DNS settings at the provider's end... I appreciate any help!
Thanks - Marc T
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RE: editing company calendar
Hi Nelson,
Do you need any further assistance? Please feel free to update in the private message.
We are always here to help you.
Thanks,
Young
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editing company calendar
We currently have a calendar called "Vacation" where one designated user would be editing this calendar to input vacation days of people in the company... unfortunately that designated user left unexpectedly and now I'm tasked with this. How would I gain editing capabilities to this calendar? All the users in the company have this calendar added to their MS Office Outlook on their desktops.
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RE: Exchange 2013 Hybrid OWA redirection
Please ignore my previous post. I can't edit it, the site throws an error when I try to save.
KevinDS, your solution works perfectly. Thank you!!!
I saw the same issue where some users who existed before I made the change wouldn't see the new TargetOwaURL. For me, using a different browser worked, as did clearing the browser cache on the browser I had used before changing the TargetOwaURL. Can you let us know if that works for you, too?
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Exchange 2013 Hybrid OWA redirection
We have a Exchange 2013 hybrid setup. When a synchronized AD user with a mailbox still on premise logs in to the Office365 portal he gets an error when using the Outlook, People or Tasks button; "X-OWA-Error: Microsoft.Exchange.Data.Storage.UserHasNoMailboxException".
Is there nog automatic redirection foreseen to on-premise OWA once you setup Exchange Hybrid? Is there a way to force it?
If not, is there a way to hide these 3 buttons in the office365 portal just for the people with an on-prem mailbox?
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RE: Receiving matching multiple entries error when forwarding an email.
This is not acceptable. Why can't totally different domain can't have same user name. We don't care what ur best practice is two different domain must have same username and that should not be problem anyhow. Let me know how can i fix it. PHONE SUPPORT is too much i am on phone for last 1:30 hour and listen to that sleepy music.
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Receiving matching multiple entries error when forwarding an email.
I've been using the trial version of Office 365 E3 for the last three months and the trial version ran out yesterday so I've purchased the Enterprise E4 edition.
Since each email is considered a different user I've set up different licences.
For instance I've got anE4 edition for one of my main accounts so that I can have access to all the fireworks.
I've got another licences that is the $8.00 version that is the E1, so it is basic version and only web based and no client downloadable stuff. With this account it is something like support@mydomain.com.
So here is how it is laid out I've go the main account E4 myname@mydomain.com and then I've got support@mydomain.com. The support@mydomain.com is forwarded to the main account so that I can have access to it on the downloaded client version.
Now here is the deal I've got two main E4 accounts and the first one has the mail email and at has it's support@thatdomain.com as well, which is forwarded is and works just fine.
Now for the second mail account it has forward the support@mydomain.com just like the first one and I keep getting this error of . "The operation couldn't be performed because ''support@mydomain.com' matches multiple entries."
I've tried everything and can not get this error to go away and I cannot get this email to be forwarded.
What am I doing wrong here?
Below is a snapshot of the error I'm talking about.
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RE: creating mail folders
Hi Jeff,
Do you need further assistance about the issue?
Please feel free to post back if so.
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