Hi BFTCPA,
About this issue, I have sent you some information in the private message. Therefore, we can continue troubleshooting this issue without publishing some personal information in the forum. You can follow the steps below to check the private message:
1. Please go to "Your details" section on the right side of the community site.
2. Click Private messages.
3. Click the subject title of the response to read the message.
I have also checked your service request, and our engineer is investigating this issue. We will spare no effort to help you sort out this issue. I appreciate your effort and patience on this issue. Additionally, we will keep monitoring this service request for any further progress.
Moreover, when the account cannot be set up in Outlook client via IMAP, based on my experience, we can try to repair Outlook profile: Click File -> Account Settings.
Thanks,
Young Yang