Re: Setting up Outlook on a workstation
Ok, I checked and guess what. Step 3 for registering DEFHR.org has never been finished. I was afraid to finish it for fear of knocking the other 16 users off of email. But that being said, everyone...
View ArticleDefault Retention Policy with P1 Plan
My company signed up for a P1 plan and we didn't realize that the Retention Policy seems to be fixed to delete messages we put in our Deleted Items after 30 days. Is there a way to increase this, since...
View ArticleInconsistent delivery of forum messages
My forum id is an Exchange email address and I've noticed some forum messages go to the junk folder (Outlook 2010), some don't with no rhyme or reason. Even posts from the same thread sometimes are...
View ArticleRe: HoTmail still forwarding after switching to OWA
Thank you for the help but that is not the solution. Forwarding is turned off in outlook.com. I found out a new detail...1. When I receive an email to my gmail address, gmail forwards it to my...
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Re: Inconsistent delivery of forum messages
Hi Mch,According to this situation, I suggest you add community@noreply.office365.com to the safe senders list of your Outlook 2010. Please refer to the following steps and images: 1. Open the safe...
View ArticleUser Editing External Contacts
My organization requires non-administrator users to be able to add and edit external contacts. I have found two threads which discuss a way for that to happen....
View ArticleRe: Setting up Outlook on a workstation
Hi Days End,Finishing Step 3 will not knock the other users, you needn’t worry it. I have checked your DNS and set correctly.I suggest you create a new profile and using this profile to connect Outlook...
View ArticleRe: Email migration strategy from other hosted Exchange provider
Hi Mark,For the first question: Can anyone say whether this is a true statement, or is there a known way to migrate from another hosted Exchange provider other than with IMAP.Answer: At present, if you...
View ArticleRe: Unable to receive emails
Hi Margaret,I have checked your domain DNS records and found there is no necessary DNS records for Exchange Online. I suggest you create the DNS records and check if it will work. Here is an article...
View ArticleRe: Migration Error
Hi Del,I just want to ensure that all the information is useful for you. If you have any questions, please feel free to let us know.Thanks, Neo Zhu
View ArticleRE: Mail Flow Issue
Hi Deniel,How is everything going? Do you have any updates about the status of the issue?Thanks, Neo Zhu
View ArticleRe: "Send As" Permissions / Outlook / Global Address List
Hi Craig,How is everything going? Do you have any updates about the status of the issue?Thanks,Neo Zhu
View ArticleRe: Outlook 2013 not connecting to 365 Exchange
Hi Sepp,This is Neo Zhu from Office365 support. I’m willing to help you on this case. I have checked all the RCA report and found the autodiscover service is working on your domain “xxxxxx.com.au” (,...
View ArticleRE: Exchange server disconnected
Hi Tom,Thanks for providing the domain information for us. Based on my check, I found that the required DNS records have not been added into the domain hosting page.You also can check the DNS records...
View ArticleRe: User Editing External Contacts
Hi NPTech,Do you have Office 365 after the service upgrade? If you are not sure if you have Office 365 after the service upgrade, here’s how to tell whether you’re using Office 365 after the service...
View ArticleRe: MX-TO-FOPE and MX-TO-CLOUD
Hi August,Thanks for your link, which is telling me that I am on pre-upgrade Office 365 subcription.As I mentioned early that we just signed a contract with Telstra last month, I should get...
View ArticleOutlook Hanging following Office 365 Service Upgrade
I have a customer who's having problems with Outlook 2010 hanging almost as soon as the main Outlook window opens after the splash screen. Outlook remains in a non-responsive state for around 10...
View ArticleRe: Outlook Hanging following Office 365 Service Upgrade
Apologies for the lack of formatting above - I guess that's what happens when you post with a non-IE browser. Here it is again in a more readable format. I have a customer who’s having problems with...
View ArticleRe: Outlook 2013 not connecting to 365 Exchange
I got your message, but I can't answer it ... the system does not let me ... page not foundand .... funny... I could connect to exhange365 (my account) sepp@........com.au on my windows Phone...
View ArticleRe: Email migration strategy from other hosted Exchange provider
LindaThanks for your response, but unfortunately that didn't help much. I've researched the migration options extensively and have all the information you provided. Let me ask the questions a bit...
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